IT becomes vendor ops inspector via SaaS

SaaS changes the IT role from implementer of its own operations to inspector of vendor operations, say analysts at Gartner. As inspector, watch for gaps between hype and reality. For example, 90 percent of SaaS implementations don't make the grade because their cost is based on a model other than pay-per-use. And watch out for "shelfware"--software included as part of the package deal you're paying for but that sits idle because you have no use for it. Article

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