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Product Support Specialist - Agilent Technologies
Dec 21
Location: Santa Clara, CaliforniaCategories: All Categories
Website: http://www.agilent.apply2jobs.com
Position Description
Description:
Velocity11 – An Agilent Technologies Company is a leader in providing laboratory automation solutions for drug discovery and a range of other scientific research and development applications. Help us become the standard in lab automation. Our goal, which we passionately pursue, is to provide every customer with the Ultimate Automation Experience™.
As the Product Support Specialist for Velocity11-Agilent Automation Solutions you will be providing second / third tier support and enable technical support and field service staff. In this role you will help create Raving Velocity11 Fans (RVFs!).
Job responsibilities
• Handle escalations from the technical support team and field service engineers for customer issues that require further troubleshooting, diagnosis and repair
• Represent the service team in various meetings such as change control board, escalation meetings, product team meetings
• Develop, maintain and distribute service procedures and documents used for instrument maintenance and repairs
• Train field service engineers and technical support staff on use, repair and maintenance of Velocity11 instruments.
• Demonstrate understanding of theory and application of Velocity11 instruments.
• Help create Raving Velocity 11 Fans (RVFs) by ensuring customer’s equipment is repaired and serviced in an efficient manner.
Qualifications:
• Bachelor’s degree in Engineering or experience or education demonstrating an interest in engineering
• 5-8 years Experience in semiconductor/lab automation industry
• Knowledge of automation components such as servo controls, stepper motors, pneumatic actuators, displays, sensors, and control software using Windows Operating systems.
• Ability to troubleshoot electrical, mechanical, and software problems via phone or desktop sharing.
• Ability to excel as an individual contributor and as part of a team
• Excellent English communication skills—oral and written
• Excellent organizational, troubleshooting, and decision-making skills
• Thorough knowledge of common office software (MS Office/Acrobat/Windows)
• Passion for customer satisfaction
• Ability to travel 10-15% with overnight stays.
NOTE: This is not an entry level position.
Job Requisition: 2028714
