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Medical & Product Service Specialist - Bayer HealthCare Pharmaceuticals
Sep 16
Location: Pine Brook , NJCategories: Pharmaceutical
Website: http://bayerjobs.com
Position Description
At Bayer HealthCare Pharmaceuticals we take pride in knowing that our work is an affirmation of life. It stems from our commitment to advance patient care and to shape the future of medicine. It also connects us to the many lives we serve in the Women’s Healthcare, Oncology, Diagnostic Imaging, and Neurology markets. We are a global research-based pharmaceutical company and our purpose is to bring diagnostic and therapeutic innovations to the healthcare community. With a vast global network and a robust product pipeline and U.S. revenues exceeding $2.6 billion, we offer the opportunity for career fulfillment and the chance to make life the best it can be.
The position is a member of Customer Care Services , which is the Medical Communications call center. In this role the incumbent provides a first interface and single point of contact for incoming medical and product inquiries. The position is responsible for collecting sensitive personal, medical and regulatory data and must be appropriately qualified, trained and compliant with Bayer corporate, departmental, legal and regulatory requirements
A Healthcare professional degree ( e.g. LPN, RN, PharmD, Nurse Practitioner, Physician’s Assistant) with clinical practice or medical research experience is required for this role. A strong focus on customer service is critical to successful performance in this position. Computer proficiency is required. The incumbent must reflect the highest ethical standards in decision making and in his/her day-to-day activities. Excellent oral communication skills are required.
Preferred capabilities include:
Minimum of 1 year of call center experience within the pharmaceutical or medical device industry or within another healthcare setting is desirable. Experience within a regulated area which may include Quality, Safety or other similar areas and a working knowledge of medical communications/information is desirable. Proficiency is the Spanish language is a plus.
As a member of the Bayer HealthCare Pharmaceuticals team, you’ll find an environment that celebrates diversity and welcomes the open exchange of ideas and individual perspectives. We are proud to offer an attractive salary along with a generous benefits package designed to support the needs of you and your family while addressing work/life balance issues.
