Technical Service Representative I - Invitrogen

Location: Carlsbad, CA
Categories: Sales
Website: http://invitrogen.com/careers

Position Description

Technical Support Scientist I- Part Time (2765)
Carlsbad, CA

Position Objective:
The part-time (19 hours/week, 4 days a week) Technical Support Scientist I is responsible for providing remote pre- and post-sales technical support of Invitrogen cellular and molecular biology products to customers and field personnel as well as relaying customer feedback to the organization.

Essential Functions:
Provide technical support for Invitrogen products and services by answering customer technical inquiries. Inquiries may be received via telephone or email. Provide customer support on technical issues by utilizing all available resources. Escalate issues or problems when warranted. Participate in training, both new product and continuing education to remain at the edge of scientific knowledge. Accurately record pertinent information from customer contacts in Customer Relationship Management system. May be required to perform other related duties as required and/or assigned.

Nature and Scope:
Performs duties independently with only general direction given. Job encounters recurring work situations with occasional variations from the norm, involving a moderate to high degree of complexity. Decisions are made within policy constraints. Occasionally, situations may warrant action outside of company guidelines, in which case, representative is encouraged to share solution with Supervisor prior to action. Erroneous decisions may lead to customer dissatisfaction and/or increased costs for the company. Normally receives no instructions on routine work, general instructions on new assignments. Technical Support Scientist I has contact with internal and external customers on a daily basis. Possibly serve on cross-functional teams to provide expertise and to represent customer perspective and needs. Works on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. May determine methods and procedures on new assignments and may provide guidance to other lower-level personnel.

Education Requirements:
Requires a B.S. or B.A. in molecular biology or similar field. An M.S. /PhD. is preferred.

Experience Requirements:
Minimum 4 years related laboratory experience required. Candidates will have a strong background and also possess experience in two or more of the following fields: molecular biology, cellular biology, protein Expression and Analysis, RNAi, microarrays, qPCR and Gene Expression Profiling. Proven ability to quickly learn large amounts of new, complex technical information required. Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required. Proven ability to work independently and on a team required. Ability to manage multiple priorities required; problem-solving ability required. Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required. Prior experience in customer service is preferred.

Working Conditions:
This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment. Occasional work in a laboratory environment is a possibility. Must be capable of observing and adhering to lab safety standards and protocols.

Invitrogen is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.

How to Apply

Please Apply: https://invitrogen.recruitmax.com/MAIN/careerportal/Job_Profile.cfm?szOrderID=2765&szReturnToSearch=1&szWordsToHighlight=