Customer Services Manager - Agilent Technologies

Position Description

Agilent Technologies, a premier leader in the test and measurement industry, has an opening for a Customer Service manager in their Life Science Chemical Analysis business unit.

This position is responsible for the Telesales Customer Service operation assigned to a variety of Chemical Analysis / Life Science products. Currently, these customer service activities include consumables, replacement parts, bioreagents and other sales related activities.

Additional activities include implementing and/or developing the customer service strategies, managing customer relationships, funnel management and specific programs in order to achieve business objectives and quota.

In addition, the position is responsible for:

•Managing inbound and/or outbound customer service representatives who are responsible for closing sales via telephone.
•Directs and manages resources to implement operational and tactical business plans and programs.
•Lead change management activities for upcoming operational changes.
•Develops, implements district-related programs/solutions
•Involvement in all phases of the staffing process (creating requisitions, reviewing qualifications, conducting interviews and presenting offers)
•Ensuring employees are adhering to the Agilent Technologies Standards of Business Conduct and the Sarbanes Oxley Act
•Ensuring employees have assigned MBO and development plans
•Participates in channel planning activities

Qualifications:

Requires:
- BS/MS Degree in Chemistry, Biology or equivalent, MBA desired
- 3+ years progressive management experience within a Sales/Marketing/Field Support organization or equivalent
- Previous Management experience of an Customer Service or Telesales Team experience highly desired
- Demonstrated analytical instrument domain expertise highly desired
- Hands-on results oriented experience in the creation and execution of successful business plans
- Proven track record of strong management, change management, teambuilding and leadership skills
- Demonstrated leadership experience in complex organizations and cross-functional structures
- Experience in establishing strategic customer relationships is a must
- Excellent communications skills

Geo Location: Wilmington, DE

Job Requisition: 2025575

How to Apply

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