Customer Service Operations - Agilent Technologies

Location: Wilmington, Delaware
Categories: All Categories
Website: http://www.agilent.apply2jobs.com

Position Description

Are you passionate about the customer experience and ready to impress? Join an exciting, fast paced team of people creating the customer’s first impression with Agilent Technologies. Live your passion, and work in order-to-install customer service at Agilent Technologies.

As a member of the Customer Service Team you take responsibility for the customer’s instrument acquisition experience.

• Manage and coordinate resources across the value stream to ensure Agilent is delivering and installing instrumentation on the customer’s schedule.
• Own the customer experience to ensure a delightful, premier, delivery and installation.
• Grow and maintain customer relationships to assist and ensure customers are productive with new Agilent instrumentation.
• Identify and qualify additional sales opportunities to facilitate customer success and provide leads to the Agilent sales network.
• Demonstrate your communication and relationship-building skills cross-functionally across Agilent while acting as a fierce customer advocate.

Engage. Excel. Impress. Delight.

Are you ready?

Team Goals:
• Coordinate across manufacturing, logistics, and service delivery to ensure execution to
o Customer Required Delivery Date
o Customer Required Installation Date
• Increase customer satisfaction scores
• Ensure accuracy of customer data
• Continuously improve end-to-end efficiency & performance.


Qualifications:
Talents & Skills:

• BS/BA or equivalent
• ERP System experience a must
o SAP Experience desired
o Siebel Experience desired
• Experience in one of the following
o On-site services planning and scheduling
o Manufacturing planning and scheduling
o Managing multi-disciplinary teams

• Customer service operations experience
• Excels under high pressure
• Demonstrated ability to work in a multi-task, interrupt driven environment
• Demonstrated skills for organization and attention to detail
• Demonstrated ability to influence cross-functionally and build relationships
• Excellent written and verbal communication skills
• MS Office with emphasis on Excel & Access
• VBA programming experience desired.

You will need to occasionally work an 11:30 AM to 8:00 PM Shift.


Job Requisition: 2025698

How to Apply

http://www.agilent.apply2jobs.com/?FuseAction=mExternal.showLogin&RID=2025698&sid=704