Customer Service Representative - Agilent Technologies

Position Description

If you are looking for the next step in Customer Service this might be your job.

We are currently looking for a proactive and motivated Customer Service Coordinator to interface with customers and where you are an active player in Agilent’s sales cycle. You will take care of the formal quotation to customers where accuracy and responsiveness are key to ensure good service. It’s important that you are up to date on sales, marketing and promotion programs and to administer these accordingly. Any customer query on price, discounts and availability is in good hands with you.

Once the offer has been accepted by the customer you will take care of entering and editing of the order, including change order, credit and rebilling, in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.

Final part is the order management where you negotiate with Field/Customer and Division to establish committed delivery date and where you proactively manage orders to meet committed delivery date and any special delivery requirement. Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules. You punctually follow up on outstanding issues and take ownership for customer satisfaction.

You will need to occasionally work an 11:30 AM to 8:00 PM Shift.

Qualifications:

To be really successful in this job you preferably have a bachelor degree in business administration although a customer service mindset and problem solving capabilities are even more important. You bring approx 2-3 years of experience in customer service and you are interested in bringing it to the next level. You like the occasional stress in a customer service department while handling multiple tasks and responsibilities. It goes without saying that you have good MS office skills and preferably some experience with business applications.

This position requires fluent written and spoken French and English language skills.

The location for this position is: Wilmington De

Job Requisition: 2024643

How to Apply